Administrative Support/Secretary 
Reclassification/Promo to A/S III

Name:		From:	A/S II	To:	A/S III
		(current classification)		(proposed classification)

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Education and Relevant Experience:  High school diploma, post-high school business/secretarial training plus 5 years progressively more responsible experience in an administrative capacity or an equivalent combination of education, experience and specific training. 

Scope/Impact:  Broad scope.  The work involves investigating or analyzing a variety of unusual conditions, problems or questions.  Plans and coordinates specific projects and tasks.  The work product or service affects a wide range of organization activities or major activities of other organizations.  Properly performed work output will affect the credibility of the group, department or lab.  Substantial expenditures of time and resources needed to rectify errors or omissions and to repair damage done to the reputation of the group, department or lab.

	
Latitude:  Works with minimal supervision.  Seeks specific direction when needed.  Exercises knowledge and skill to ensure processes flow smoothly. Independently identifies and solves problems. Initiative required to choose most efficient and effective methods.

	
Complexity:  Develops solutions to problems of broader scope and greater complexity.  Exercises independent judgment in performing complex duties, which may be confidential and/or sensitive.  Advanced working knowledge of office support and computer software (word processing, spreadsheets, database management, presentation).  

	
Supervision and Leadership:  May supervise junior-level student or administrative employees when necessary.  Provides training to administrative/clerical staff.  Provides lead coordination on a project basis.

	
Communication:  Interpersonal, Oral, & Written:  Advanced written and oral communication, interface and conflict resolution skills.  Interfaces with all levels of Lab management and staff, vendors and visitors.  The contacts are generally in a moderately unstructured setting; e.g., not established on a routine basis, with different purposes.

				
	Submitted by	Date	Dept. Head concurrence	Date