Operations On-Call Paging Protocol

15 February 2007

 

Weekdays M-F (8-5)

  1. Primary On-Call
    1. Page group pager (wait 5 minutes)

optional: call office concurrent to page

    1. Page group pager (wait 5 minutes)
    2. Refer to list for additional contact instructions
  1. Secondary On-Call (if listed)
    1. Page secondary (wait 5 minutes)

optional: call office concurrent to page

    1. Page secondary (wait 5 minutes)
  1. Group Leader
    1. Personal pager (wait 5 minutes)
    2. Call Office
  2. Department Head for system

Operations Department (Andrew Hutton)

      269-7396         office

      876-1770         cell

Engineering Department (Will Oren)

      269-7344         office

      584-7344         pager

Additional department heads

Evenings, Weekends and Holidays

  1. Primary On-Call
    1. Page On-Call group pager (wait 10 minutes)
    2. Page On-Call group pager (wait 5 minutes)
    3. Refer to On-Call list for additional contact instructions
  2. Secondary On-Call (if listed)
    1. Page secondary (wait 5 minutes)
    2. Page secondary (wait 5 minutes)
  3. Group Leader
    1. Personal pager (wait 5 minutes)
    2. Call home
  4. Department Head for system
    1. Operations Department (Andrew Hutton)

876-1770

    1. Engineering Department (Will Oren)

584-7344                     pager

1-804-829-5403          home