Intermittent Zimbra email/calendar outages Aug. 31, 12-1 p.m.

Sept. 4, 2012

There will be intermittent Zimbra email and calendar outages between 12 p.m. (noon) and 1 p.m. today (Friday, Aug. 31) for Jefferson Lab computer account holders.

Based on feedback during the training sessions, the CNI group is making some configuration changes to Zimbra before the calendar migration takes place this weekend. These changes are best made while staff, users and the Zimbra experts are on-site to identify any side effects and quickly resolve them before the weekend. The most visible change will be the elimination of "z.jlab.org" in Zimbra for email and the calendar.

Once the configuration changes are made, users logged into the Zimbra webpage will have to re-login. Thunderbird (IMAP) users may also have to restart their mail client. Mobile devices will need to be reconfigured so that their mail and calendar clients use the "jlab.org" domain instead of the "z.jlab.org" domain.

Updated configuration information for mobile phones will be posted at: https://cc.jlab.org/zimbra/mobile

If you should experience any problems after 1 p.m. please first re-boot the application. If the problem persists, then contact the IT Division Helpdesk for assistance, ext. 7155.

This message is being sent on behalf of the Computing and Networking Infrastructure group.

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